Sitel offers contact center based Business Process Outsourcing solutions in every major industry.Primarily they serve Fortune 500 companies in a wide variety of fields. Sitel was founded and established in the U.S. in 1985 and now has twenty-one locations in the U.S. According to The Augusta Chronicle on August 24, 2015, Sitel is actively hiring more than two hundred people for its Augusta call center to handle calls for an unnamed cable company, with hopes to continue the growth. “We want to be able to deliver more full time jobs to the city of Augusta and I think we’ve got some potentials out there with new programs,” said the Augusta Site Director, Michael McDonnell “We’ve got some encouraging opportunities in the future. From my point of view, this is just the initial growth we’re going to see in Augusta.”